파티플래너의 직무스트레스와 직무만족도에 관한연구

Abstract

최근 주5일제 근무제를 통해서 현대인들의 여가활동이 다양해 면서 시대의 변화에 따라 감성이 중시되는 문화시대가 도래 하였다고 해도 과언이 아니다 개개인의 삶의 질적 수준이 향상하고 여가활동의 질 역시 늘어가고 있다. 이에 파티는 과거의 사치스러운 특수한 사람들이 즐기는 전유물에서 자연스럽게 일상생활에 녹여지는 문화가 되었다. 파티 문화는 과거 미국, 유럽 등지에서 보급되기 시작했고(이혜림, 2014), 우리 사회에서 ‘파티’는 친숙한 문화로 받아들여지고 있다. 전통적으로 ‘잔치’, ‘연회’ 등과 같은 용어가 흔하게 사용되었지만, 서구 자본주의 문화가 유입되면서 ‘파티’라는 용어와 그 문화는 우리의 일상생활 속에 자연스럽게 한 부분으로 자리 잡게 되었다. 이에 따라 파티 문화는 급격한 속도로 발전하고 있으며, 이벤트 산업이라는 틀 안에서 파티 관련 물품 및 서비스 산업도 급속도록 성장하고 있다(윤지현,2013). 파티는 개인적으로 일상생활에서 벗어나 특별한 체험과 직접적인 체험을 통해 지식을 습득하고 감동을 느낄 수 있으며, 또 어떤 특정한 날을 기념하여 의미를 마음속에 새김으로 서로 그 뜻을 공유하고 이를 통해 유대감과 동질감을 형성하게 되어 문화적 연대의식을 확보할 수 있다(김은미,2008). 그러므로 파티를 기획하고 연출할 수 있는 전문 인력이 지속적으로 증가하고 있다. 즉 파티플래너 전문 인력의 수요가 높아짐에 따라 파티의 직무는 일반 사무직업무와 다르게 기획, 연출, 운영, 관리를 총괄하는 위치로써 과도한 업무량과 초과근무시간으로 인해 정신적, 육체적으로 직무스트레스를 받고 있음이 보고된 바 있다. 김은미(2008)의 보고에 의하면 이벤트업체 종사자의 직무만족 영향요인에 관한연구를 보면 전체적으로 임금수준(수입)인 매우 불안정한 상태에 직면해 있음을 알 수 있으며 일반 사무직과는 달리 낮 시간에는 이벤트 실행을 위한 준비 및 설치 등의 업무를 하고 저녁이 되어 이벤트 실행 및 연출에 매진하고 있다. 즉, 기획과 제작, 연출을 동시에 하고 있는 실정으로 이는 이벤트 종사자들이 열악한 근무환경 속에 처해있음을 말해 주고 있다. 박재관(2005)의 보고에 의하면 이벤트업계 종사원들의 직무만족과 이직성향에 관한 연구를 통해 고학력과 전문성에 비해 급여 분포 등 종사자들에 대한 처우가 심각한 것으로 나타났고 이러한 경향이 경력자 보유를 어렵게 하는 원인으로 나타났다. 이는 본인의 직업과 직무에 대한 만족에 비해 임금 혹은 미래에 대한 기대가치가 낮아 이직을 생각하고 있다는 결과가 나왔다(서유영,2007). 이렇듯 파티산업계 종사자들이 여려가지 요소들에 의해서 어려움을 가지고 있다. 다시 말해 외적으로 화려해 보이는 직업이지만 잦은 야근, 과도한 업무량으로 다른 분야보다 힘든 노동력이 필요로 하며, 또한 열악한 근무환경으로 파티플래너들 간의 이해가 필요로 할 것으로 보인다. 그러는 의미에서 파티플래너의 직무스트레스와 직무만족도에 관한 연구를 분석하고자 한다. 본 연구에서는 파티플래너들을 대상으로 직무스트레스와 직무만족도를 조사하여 이를 통해서 파티플래너의 직무스트레스요인과 어떻게 대처하고 있으며 나아가 직무만족도를 살펴보고자한다. 이는 파티업계의 인적자원관리의 중요성 및 파티업계에서 직무스트레스와 직무만족도에 관련한 향후 지속적인 연구에 활용하기 위한 기원 연구로서 의의를 두고자 한다.

|The standard of living has been improving and more people are engaged in leisure activities, and as a consequence, this party culture which has been regarded as some high-class culture is being popularized in that it is enjoyed even by regular people often than before. Such phenomenon eventually brought about a sharp increase in the party industry. Through special experiences and direct participations, the regular people get inspired in the five senses, and a party is considered a place for communications that would provide people with a location and a chance to get together. That being so, the roles of the party have been constantly expanded. In terms of companies, they make use of parties to promote their brands, and through these promotional activities, they lead consumers to have positive ideas about them and their brands as well, and that is why diverse types of the party culture are being consistently created. What has been discussed so far is convincing evidence of how very much important the roles of a party planner are in improving the effects of communication between the public and the parties and throwing a party in efficient ways. This study looked into these factors to bring about job stress of the party planners who work as a communicative bridge in the party culture and discussed how the party planners would deal with personal job stress as well as how satisfied they are with what they do as a career. The study selected the party planners with one to 14 years’ experience who were working in Seoul as research subjects, and after categorizing the subjects on a career basis, the study invited a total of ten of them as the final research subjects, and had in-depth one-to-one interviews with them from July 25 of 2014 to September 26. The findings of the research are summarized as follows. First, the study learned that the party planners got stressed basically by four occupational factors, and those factors included the stress related to the job itself, stress that was caused by relationships with colleagues at work and stresses in connection with clients and wages. Second, the party planners reacted to their personal stresses in two ways after they got occupationally stressed, and they responded psychologically or physically or they even decided to change the job. Third, the study investigated what and how the party planners would do to relieve the personal stresses caused by the job stress, and found out that there were three ways for them to alleviate the stresses. They used the job stress as a good chance for their self-improvement, and they went on a trip, and shared their stories or experiences with families, friends and working colleagues. Other than those ways, they were also working on their personal occupational stresses by seeing exhibitions, enjoying performances, watching films and reading books. Lastly, the study took a look into the job satisfaction, and figured out that the party planners were occupationally motivated and that they were highly content with their job in that they could acquire new knowledge and skills through what they did. The study noticed that the research subjects were very much proud of how they could inspire clients through parties, and they relatively less intended to work in other fields but regarded their current job as a lifelong career. However, the party planners looked fabulous on the outside and yet, all the research subjects were not pleased with wages in comparison with excessive workloads and work hours, and such finding implies that the party agencies should make improvements in both their employees’ wage satisfaction and the agencies’ welfare systems until the employees feel content with the wages and welfare systems. Not only that, the study confirmed that the party planners were suffering from these severe job responsibilities caused by heavy workloads, overtime work, short vacations and others. To sum up, the party agencies should create this working environment that would accept individual differences of people engaged in the party industry as appreciating value of their people. If the agencies keep delaying making positive changes, it will be difficulty for them to enjoy any qualitative development. Accordingly, the study argues for the necessity of researches on these factors to affect the job stress and the job satisfaction of people working for the party industry. At present, many theses are actively talking about various fields in connection with the job stress and the job satisfaction but in comparison with such popularity, theses dealing with the job stress and the job satisfaction of the party planners are hardly being published. Such phenomenons led this thesis to investigate the factors to influence the job stress and the job satisfaction of the party planners, and what the thesis has discussed will contribute to quality of a party. The thesis, after all, is considered academically significant as a pioneer study to be referred to by following researches that would discuss not only the significance of human resource management in connection with the party planners but also the job stress and the job satisfaction in the field of party business.